The Complete Guide to Chauffeur Booking and Dispatch Software

Everything a small chauffeur operator needs to know about modern booking + dispatch platforms — features, pricing, evaluation, migration.

What booking + dispatch software actually is
Booking side — features
Dispatch side — features
Driver side — features
Corporate side — features
Payments
Pricing models
How to evaluate vendors
Migration playbook
Red flags

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1. What it actually is

A chauffeur booking + dispatch platform is the operating system for a chauffeur company. It handles the flow from customer request → quote → booking → payment → dispatch → driver execution → invoice → reporting.

2. Booking

Instant online quote with distance + time pricing
Multi-vehicle classes with photos + capacity
Airport transfers, hourly, point-to-point, wait-and-return
Add-ons: child seat, meet-and-greet, extra stops
Guest checkout + saved accounts
Web + mobile-optimised booking

3. Dispatch

Drag-and-drop assignment board
Auto-dispatch rules
Live map with vehicle + job status
No-show and SLA alerts
Sub-contractor / affiliate dispatch

4. Driver app

Native iOS + Android
Job accept/decline
Navigation launch (Google/Apple/Waze)
POB, drop, wait, extras, tips
Offline mode

5. Corporate

Corporate accounts with cost centres + PO
Approval workflows
Consolidated monthly invoicing, net 14/30
Statement download, CSV export
SSO (for larger clients)

6. Payments

Stripe / Adyen / Braintree
Pre-auth + capture on completion
Tips, tolls, parking, extras
Refunds and partial refunds in-app

7. Pricing models

Per vehicle per month (recommended for small operators)
Per booking commission (adds up fast — avoid)
One-time licence (looks cheap, costs more long term — see our comparison)
Enterprise flat fee (fine at 100+ vehicles)

8. Evaluation

Use our Chauffeur Software Buyer's Checklist — 50+ scored questions.

9. Migration

Week 1: import customers + rate card
Week 2: onboard drivers on the app
Week 3: switch online quoting live
Week 4: move corporate invoicing

Most small operators complete migration in a month with no revenue loss.

10. Red flags

Setup fees over £2k for a small operator
12-month contracts
Per-booking commissions on top of subscription
No native driver app
Data hostage — no full export

Why Chauffix

Built for 3–50 vehicle chauffeur operators. Booking website + dispatch + driver app + customer app + corporate invoicing. Monthly, per vehicle, cancel any time.

Request a demo or a tailored quote.